Home └Partners & Distributors : Chapter 5 After Sales Procedures

Partners & Distributors : Chapter 5 After Sales Procedures

This module covers best practices and key procedures to ensure high-quality customer support after the sale: handling after-sales requests, communicating with Kinvent support, and assisting end-users effectively.



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Responsible Aurélie Clement Crosnier
Last Update 17/07/2025
Members 4
B2B Distributors EN
    • Access to Support and First Troubleshooting Actions
    • Objectives of this section
    • How to contact the customer service ?
    • Practical Support Tips
    • What to do in case of a problem?
    • Recommended verification steps
    • Connectivity checks and reboot
    • Optimization of the Environment and Resources
    • When to Contact Kinvent Support?
    • Subscription issues and persistent malfunctions
    • 5.1 Quiz Support and Troubleshooting
      10 xp
    • Best practice by sensor (1)
    • Best practice by sensor (2)
    • Best practice by sensor (3)
    • 5.2 Quiz Best Practices by Sensors
      10 xp
    • After-Sales Service: Warranties and Repairs
    • Warranty Exclusions: Use and Modifications
    • Warranty Exclusions : External Damage
    • Invalidation of the Warranty
    • Proof of Purchase and Limitation of Liability
    • Warranty Duration and Replacement
    • Replacement and Referral Procedure
    • Logistics Management by Geographical Area
    • Subscription and Activation of Kinvent Licenses
    • Certifications & Compliance Regulatory
    • 5.3 Quiz Guarantees, Logistics and Compliance
      10 xp