Home └Partners & Distributors : Chapter 5 After Sales Procedures └5.3 Quiz Guarantees, Logistics and Compliance

Partners & Distributors : Chapter 5 After Sales Procedures

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5.3 Quiz Guarantees, Logistics and Compliance

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1. What is the standard warranty period for Kinvent sensors?
1 year Lifetime 3 months 2 years
2. What must a user provide to benefit from warranty services?
Social media profile Proof of purchase such as an invoice or receipt Written review of the product A video of the issue posted online
3. What happens if a user modifies or opens the internal components of a Kinvent device?
They receive a bonus warranty extension The device works faster The warranty is voided It activates emergency support
4. Which of the following is not covered under Kinvent’s warranty?
Manufacturing defects Normal wear and tear Functional failure within two years of use CE-certified product issues
5. What is Kinvent’s policy on device replacement under warranty?
Devices are replaced only after a validated diagnosis Replacements are automatic once a complaint is filed Users can replace devices themselves and get reimbursed Any broken device is replaced immediately with no inspection
6. What must users do before sending a product back to Kinvent for repair or replacement?
Drop it off at any Kinvent partner clinic Contact support to get return authorization and instructions Send it to headquarters without notice Include a handwritten note inside the package
7. What is essential to ensure successful activation of a Kinvent subscription license?
Using different email addresses for the app and e-shop Logging in through a VPN Using the same email address for the Physio app, e-shop, and invoice Activating the license without internet access